Política de envío

Processing and Shipping Time

Sightmark will ship your order within 48 hours of order submission, Monday through Friday. Orders placed over the weekend will be shipped the following Monday. Product purchases will not be charged until the product is shipped.

Back-ordered product purchases will ship when inventory is available, up to 30 days. Back-ordered product purchases remaining unavailable after 30 days will be terminated.

Note: Processing and shipping time together make up total turnaround time, which varies based on destination and the shipping method selected at checkout. Shipping time is estimated at 3 to 5 days.

Warranty Information

Your Sightmark product is warranted free of defects in materials and workmanship by a 3 year limited warranty on mechanical parts (eye pieces, lenses, adjustment knobs, and on/off switch), laser diodes, LEDs, night vision intensifier tubes, digital CCD chips, CMOS chips, and LCD/OLED displays. Non-rechargeable or disposable batteries are not covered under warranty. Rechargeable battery packs are covered by a 1 year warranty.

In the event of a defect under this warranty, we will, at our option, repair or replace the product. This warranty does not cover damages caused by misuse or improper handling. This warranty is null and void if modification or maintenance is provided by someone other than Sightmark. This warranty is non-transferable and is only valid if the product is registered within 30 days of purchase, or if the date of purchase is within 3 years.

To register your product, visit the Product Registration page. Registering online may also provide additional coverage and faster warranty service.

Due to international laws, Sightmark products outside the United States are covered under a 3 year Lifetime Warranty unless otherwise stated by law.

Warranty Service

To receive an RA number for warranty service or out-of-warranty repair:

  1. Fill out the Return Warranty Authorization Form.
  2. Once the request has been received, you will either receive a reply email containing all necessary return information, or a customer service representative will contact you and provide an RA number over the phone.

If you are sending in a product for warranty repair, you will be required to fill out an RA request form. Once the form has been received and processed, you will receive a confirmation email containing your RA number and a PDF Return Form. The Return Form must be completed in full and mailed in with your product. In order for your repair to be successfully fulfilled, follow all instructions outlined by the Return Form closely. If any of these instructions are not properly followed, your request cannot be processed, and the product will be held until you are contacted and proper documentation is received.

Please note that the product received back by the customer may be different from the one sent in — for instance, in cases relating to discontinued products.

Sending In Your Product

Include the following items:

  • The completed Return Warranty Authorization Form
  • The defective product
  • A copy of the original receipt showing when and where the product was purchased
  • The RA number printed on the box, with a return address

Warranty varies by country.

Refunds

For a refund you must have purchased the product from sightmark.com. The first purchase of any model has a 14 day, 100% satisfaction guarantee. If for any reason you are not completely satisfied with a particular product, you may return it for full credit within 14 days with your proof of purchase. Please fill out the Return Authorization Form. If you have any questions, please call technical support at 1-817-383-1163.

Export Compliance

Sightmark products may be subject to US export controls. See our Export Compliance Information page for details on ITAR and EAR requirements, licensing, and agency contacts.

Contact Information

  • Tech Support (North America): 1-817-383-1163
  • Tech Support (Central and South America): 1-817-225-1637
  • Tech Support (Europe, Africa and Middle East): 359-2-434-3293
  • Fax: 1-817-394-1628
  • Business Hours (North America): Mon–Fri, 8:00am–5:00pm CST
  • Business Hours (Europe): Mon–Fri, 8:00am–5:00pm EET